Refund Policy

At ACM Solutions, we are committed to delivering high-quality IT services and solutions tailored to meet your business needs. We understand that circumstances may arise where refunds are requested, and we aim to handle these situations fairly and transparently.

Eligibility for Refunds

Refunds may be issued under the following conditions:

• Services were not delivered as agreed upon in the service contract.

Non-Refundable Items

The following are non-refundable:

• Any services that have been fully delivered or completed as per the agreement.

• Deposits or retainer fees, unless otherwise specified in the service agreement.

• Customized or one-time services where work has already commenced.

Refund Process

1. Request Submission: Refund requests must be submitted in writing to our support team at contact@acm-solutions.org.

2. Evaluation: Requests will be reviewed on a case-by-case basis. Supporting documentation or evidence may be required.

3. Decision: Refund decisions will be communicated within 14 business days from the date of request submission.

Payment of Refunds

• Approved refunds will be processed using the original payment method within 7–10 business days of approval.

• ACM Solutions is not responsible for delays caused by banking institutions or third-party payment processors.

For questions or concerns about our refund policy, please contact us at:

Email: contact@acm-solutions.org